Refund policy
EuvanaWellness™ Return & Refund Policy
Last updated: August 30, 2026
At EuvanaWellness™, we want you to feel confident and satisfied with your purchase. We carefully select, prepare, package, and ship our products with the goal of providing a positive experience from the moment you place your order to the moment it arrives.
Because many of our products are ingestible, personal-care, or wellness products, we have specific return and refund guidelines designed to protect the quality, safety, freshness, and integrity of our products.
By placing an order with EuvanaWellness™, you acknowledge and agree to the terms outlined in this Return & Refund Policy, subject to any rights you may have under applicable consumer protection laws.
Returns
We accept returns on eligible unopened and unused non-consumable products within 30 days of delivery.
To be eligible for a return, the item must:
- Be completely unused and unopened
- Remain in its original packaging
- Be in the same condition in which you received it
- Not show signs of damage, alteration, use, or contamination
- Include proof of purchase or sufficient order information
To request a return, please contact euvanawellness@gmail.com within 30 days of receiving your order.
Please include your order number, the name of the product, and the reason for the return. We may request photographs or additional information before approving a return.
Please do not send any product back without first receiving return approval and instructions from EuvanaWellness™.
Items returned without prior approval may not be accepted.
Consumable & Wellness Products
For health, safety, hygiene, and product-integrity reasons, we do not accept returns of opened or used ingestible products.
This includes, but is not limited to:
- Sea moss
- Sea moss gel
- Sea moss capsules
- Liquid supplements
- Wellness drops
- Herbal supplements
- Other ingestible or consumable products
Once an ingestible or consumable product has been opened, used, tampered with, or otherwise compromised, it cannot be returned, resold, or restocked.
This policy helps us maintain the quality and safety of products provided to all customers.
Perishable and Refrigerated Products
Certain EuvanaWellness™ products, including products that require refrigeration or temperature-sensitive shipping, may have additional restrictions.
Because these products are perishable and may be affected by temperature, handling, or shipping conditions, we generally cannot accept returns of opened or delivered perishable products.
Customers should inspect refrigerated or perishable products promptly upon delivery and contact us as soon as possible if there is a concern regarding the condition of the product.
Where applicable, customers should follow the storage and refrigeration instructions provided with the product.
Damaged, Defective, Spoiled, Leaking, or Incorrect Orders
Please inspect your order as soon as it arrives.
If your order arrives damaged, defective, leaking, spoiled, compromised, or contains an incorrect item, please contact us within 48 hours of delivery at:
Please include:
- Your order number
- A description of the problem
- Clear photographs of the product
- Clear photographs of the packaging and shipping box
- Any other information that may help us evaluate the issue
For perishable products, timely notification is particularly important because the condition of the product may change after delivery.
After reviewing the issue, EuvanaWellness™ may provide a replacement, store credit, partial refund, or full refund, depending on the circumstances and at our discretion, subject to applicable law.
Products Damaged After Delivery
EuvanaWellness™ is not responsible for damage caused by improper storage, misuse, mishandling, failure to follow product instructions, or failure to properly store temperature-sensitive products after delivery.
Customers are responsible for following all applicable product storage, handling, and use instructions provided with their order.
Return Shipping
For approved returns that are not the result of an error by EuvanaWellness™, the customer is responsible for the cost of return shipping.
Original shipping charges are generally non-refundable, unless otherwise required by applicable law or the return is due to an error on our part.
If your order was damaged, defective, or incorrectly fulfilled by EuvanaWellness™, we will work with you regarding the appropriate return shipping arrangements.
Exchanges
We do not offer traditional exchanges for consumable or ingestible products.
For eligible non-consumable products, an exchange may be considered on a case-by-case basis, subject to product availability and approval.
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery so we can determine the appropriate resolution.
Refunds
Once an approved return is received and inspected, we will notify you whether your refund has been approved or declined.
If approved, the refund will generally be issued to the original payment method used for the purchase.
Please allow up to 10 business days for EuvanaWellness™ to process an approved refund. After the refund is processed, your bank, credit-card company, PayPal, or other payment provider may require additional time to post the funds to your account.
If you have not received your refund after 15 business days from the date we approved it, please contact:
Refund Amounts
Approved refunds are generally limited to the amount paid for the eligible returned product.
Shipping charges, return shipping costs, customs fees, duties, brokerage charges, and other third-party fees may not be refundable unless required by applicable law or otherwise stated by EuvanaWellness™.
Cancellations
If you need to cancel an order, please contact us as soon as possible at euvanawellness@gmail.com.
We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or shipped.
Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedures.
International Orders
EuvanaWellness™ offers international shipping where available.
International customers are responsible for ensuring that the products they purchase may legally be imported into their destination country.
Customers may also be responsible for:
- Customs duties
- Import taxes
- Brokerage fees
- Customs processing charges
- Other fees imposed by the destination country or carrier
These charges are outside the control of EuvanaWellness™ and may not be refundable.
International delivery times may vary due to customs processing, carrier delays, weather, holidays, transportation disruptions, or other circumstances outside of our control.
European Union Customers
If you purchase from the European Union, you may have certain mandatory consumer rights under applicable EU consumer protection laws, including, where applicable, a 14-day right of withdrawal for eligible distance purchases.
However, certain legal exceptions may apply, including for certain sealed goods that are not suitable for return for health or hygiene reasons once unsealed, and for certain perishable goods.
Nothing in this policy is intended to limit or exclude any mandatory consumer rights that apply to you under applicable law.
Where applicable, EuvanaWellness™ will honor mandatory consumer protection rights.
Final Sale / Ineligible Items
Unless otherwise required by applicable law, the following items are generally not eligible for return once opened or used:
- Ingestible supplements
- Sea moss products
- Refrigerated or perishable products
- Opened personal-care products
- Used products
- Products that have been altered, contaminated, or damaged after delivery
Contact Us
We are happy to help with questions regarding your order, return eligibility, damaged products, refunds, or other concerns.
Please contact us at:
When contacting us, please include your order number whenever possible so we can assist you more quickly.
EuvanaWellness™
Wellness. Elevated. Naturally.